Responsible Gambling Resources
All state services feed into the national Gambling Help Online number, so you can call 1800 858 858 from anywhere in Australia.
| State / Territory | Service | Contact |
|---|---|---|
| NSW | Gambling Help NSW | 1800 633 635 |
| Victoria | Victorian Responsible Gambling Foundation | 1800 858 858 |
| Queensland | Problem Gambling Services | 1800 858 858 |
| South Australia | Gambling Help Services | 1800 858 858 |
| Western Australia | Problem Gambling Support Service | 1800 858 858 |
| Tasmania | Gambling Help Services | 1800 858 858 |
| ACT | ACT Gambling and Racing Commission | 1800 858 858 |
| NT | NT Licensing NT | 1800 858 858 |
Self-Exclusion
Self-exclusion is a voluntary ban that prevents you from accessing a gambling venue or online casino for a set period (typically 6 months to 5 years).
In Pubs and Clubs
- Ask a staff member or manager for a self-exclusion form.
- You'll be added to a register; the venue is legally required to refuse you entry and block your account.
- Self-exclusion is binding - you cannot withdraw it early, even if you change your mind.
- If you try to enter a venue where you're self-excluded, staff may ask you to leave or contact police.
Online Casinos
Most offshore casinos accept self-exclusion requests via:
- Account settings
- Look for "Self-Exclusion" or "Responsible Gambling" options in your player dashboard.
- Contact support with a clear request to self-exclude.
- Phone
- Call the casino's support line.
Self-exclusion at one online casino does not automatically exclude you from others. You must request it at each site separately.
National Self-Exclusion Register (Australia)
Some states operate national or multi-venue self-exclusion registers that cover multiple venues at once. Ask at your local pub or contact your state's gambling regulator (e.g., Liquor & Gaming NSW, VCGLR Victoria) for details.
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Safer Gambling Practices for Big Red Players
Big Red is a high-volatility game, so:
- Play lower denominations
- to extend your session and reduce the speed of losses.
- Use free-play demos
- (available at VoguePlay, VegasSlotsOnline, Pokies.fun) to practice before risking real money.
- Never chase losses
- if you've lost your session budget, stop. The next spin is not "owed" to you.
- Take breaks
- step away from the machine or screen every 30 minutes.
- Don't gamble under the influence
- of alcohol or drugs; it impairs judgment.
- Avoid playing alone
- if possible; a friend can help you stick to your limits.
Gambling and Mental Health
Gambling problems often co-occur with depression, anxiety, and substance use. If you're struggling with your mental health, reach out to:
- Lifeline
- 13 11 14
- Beyond Blue
- 1300 224 636 (www.beyondblue.org.au)
- Headspace
- 1800 650 890 (for under-25s)
- Your GP or local mental health service
Many counsellors at Gambling Help Online are trained to address both gambling and mental health concerns.
Resources for Family and Friends
If someone you know has a gambling problem, you can:
- Encourage them to call Gambling Help Online
- (1800 858 858) or Lifeline (13 11 14).
- Set boundaries
- don't lend them money or cover their debts.
- Avoid judgment
- problem gambling is a recognised disorder, not a moral failing.
- Seek support for yourself
- organisations like Gambling Help Online also support family members.
Final Reminder
Big Red is entertainment. If you choose to play it in a pub, club, or online, do so with money you can afford to lose and limits you can stick to. If gambling ever feels out of control, help is available immediately and confidentially.
Call Gambling Help Online on 1800 858 858 anytime, day or night.